Frequently Asked Questions
What is Codepip?
When is the next game being released?
We’re constantly at work on new game titles. But given the nature of software development, it’s hard to give a firm date until we’re close to release. Follow us on our blog or Twitter to stay up to date on news.
What does the Pro membership give you?
With a Pro membership, you unlock many more premium games and advanced features such as answer guides.
Are there any discounts for Pro memberships?
Students in K-12 and university can request a promo code for 30% discount here. The group membership plans also have significant savings.
Can we sign up as a group?
Yes, you can sign up with a group plan to get access to group management features and volume discounts. Three tiers are available. The Pro Team plan supports 1 administrative account and 5 users. The Pro Class plan supports up to 25 users. The Pro Institution plan supports a maximum of 100 users.
How does group management work?
The user who signs up for a group plan will be the administrator. They can invite other users to join the plan and remove them at a later time. After removing a user from the plan, you can invite a new user to fill their seat.
How do I make a payment?
Membership payments can be made either through credit card (via Stripe) or PayPal. Payments are made on a recurring basis, either monthly or annually depending on the plan you sign up for. At the end of each billing period, the membership will auto-renew.
How do I cancel my membership?
You can easily cancel your membership at any time. After logging in, visit your Account page and click the “Upgrade or change your membership” link to downgrade your account to the Basic tier.
You’ll keep Pro access until your current active membership expires (such as at the end of the month), but your plan will not renew. Your badges and other progress will be saved for your Pro games, even after you cancel your Pro membership. You can also reactivate your Pro membership at anytime and resume your progress.
How do I delete my account?
You can delete your account and all of its associated data by logging in, visiting your Account page, and clicking the “Delete account” link. Be sure you want to take this action, as you be permanently deleting all of your progress.
Why haven’t I received my account activation email?
The email may have been mistakenly blocked by a spam filter. Please check your spam folder and add [email protected] to your whitelist. If you’re still not receiving your activation email, contact us.
I have a problem with my account or payment, what should I do?
Please contact us and we’ll work with you to get it resolved.