Frequently Asked Questions
What is Codepip?
When is the next game being released?
We’re constantly at work on new game titles. But given the nature of software development, it’s hard to give a firm date until we’re close to release. Follow us on our blog or Twitter to stay up to date on news.
What does the Pro membership give you?
With a Pro membership, you unlock premium games and advanced features such as solutions guides.
Can I share my achievements with others?
Yes, by default your profile is public, and displays your in-game progress and achievements. There is a setting if you prefer to make your profile private.
Are there any discounts for Pro memberships?
Students in K-12 and university can request a promo code for 30% discount here. Please make sure to request the code and apply it before signing up for a pro plan.
The group membership plans also have significant savings.
Can we sign up as a group?
Yes, you can sign up with a group plan to get access to group management features and volume discounts. Three tiers are available. The Pro Team plan supports 1 administrative account and 5 users. The Pro Class plan supports up to 25 users. The Pro Institution plan supports a maximum of 100 users.
How does group management work?
The user who signs up for a group plan will be the owner. The owner can have other users to join the group as both admins and students. The owner can remove users and add new users to fill their seats.
Admins can add new users to the group by manually inputting their email addresses, sharing an invite code or URL, or by bulk importing a CSV file.
Owners and admins have access to a dashboard where they can view the progress of all students at a single glance. Learn more here.
How do I make a payment?
Membership payments can be made either through credit card (via Stripe) or PayPal. Payments are made on a recurring basis, either monthly or annually depending on the plan you sign up for. At the end of each billing period, the membership will auto-renew.
How do I cancel my membership?
You can easily cancel your membership at any time. After logging in, visit your Account page and click the “Upgrade or change your membership” link to downgrade your account to the Basic tier.
You’ll keep Pro access until your current active membership expires (such as at the end of the month), but your plan will not renew. Your badges and other progress will be saved for your Pro games, even after you cancel your Pro membership. You can also reactivate your Pro membership at anytime and resume your progress.
How do I delete my account?
You can delete your account and all of its associated data by logging in, visiting your Account page, and clicking the “Delete account” link. Be sure you want to take this action, as you be permanently deleting all of your progress.
Why haven’t I received my account activation email?
The email may have been mistakenly blocked by a spam filter. Please check your spam folder and add [email protected] to your whitelist. If you’re still not receiving your activation email, contact us.
Is Codepip GDPR compliant?
Measures have been taken to maintain GDPR compliance and respect your privacy:
- Our newsletter requires clear and explicit consent to opt in.
- IP addresses are anonymized for analytics purposes.
- Users have the right to their data, including deletion of their account and associated data, and download of their data.
- Notifications will be provided in the event of a security breach of individual data.
I have a problem with my account or payment, what should I do?
Please contact us and we’ll work with you to get it resolved.